Policies

All items are solid 14 karat gold or sterling silver. This includes posts, earring backings, chain and clasps.  We emphasize the importance of jewelry that isn’t fussy and want you to be able to wear your jewelry day and night. Gold and silver are soft metals which will inevitably acquire scratches and some level of patina with wear. We like the well-worn look of much-loved pieces, however, the minimal and sometimes delicate nature of our jewelry means that common sense is required when engaging in badassery, such as lifting weights, art and furniture handling, plumbing, etc. We also recommend avoiding exposing jewelry to chemicals, chlorinated water, and cleaning products, which may pit fine metals.

Additionally, our jewelry is almost completely hand made (exceptions include chain and clasps) and therefore you may notice very slight differences between online photos and your products. This is most likely to occur when items are stamped to create texture, like with our Kirke line.

Our suppliers verify that the metal they provide for us is conflict free and they comply with Dodd Frank Legislation. All gold is 100% recycled and scrap metal.

All items are made to order. Please allow 3-4 weeks. At this time we ship to all domestic, U.S. locations.

Lado a Lado is a very small business and each item is made specifically as ordered by you. All sales are final and we are unable to issue any exchanges or refunds. We pride ourselves on the quality and attention we give to each piece we make. However, if you notice any damage upon receipt of your item, please contact us within 48 hours at nikki@ladoalado.nyc with photos and a detailed description of the damage.